Press Release Issued By
West Yorkshire Trading Standards Service





This is the time of year when consumers are seeking bargains in the January sales and West Yorkshire Trading Standards Service warns that consumers are often unsure about their rights regarding these purchases.

Basically the same rules apply to sale purchases as with full cost purchases. Goods must be as described, of satisfactory quality and fit for the purpose for which they are intended to be used. Providing the goods have not been accepted, and are faulty a consumer can reject the goods and is entitled to a full refund. In certain circumstances a trader may offer a consumer either an exchange or credit note but, if the goods are genuinely faulty, the consumer is entitled to a refund. Sometimes a trader may try to take away a consumers rights by way of notice such as "no refunds on sale items," however notices such as this are illegal and cannot be relied upon as a get out by the trader.

It should be remembered that if goods are not suitable, for whatever reason, then the trader is not obliged to offer the consumer any redress at all and any gesture depends on a particular stores policy. Furthermore a consumer does not have a right to reject goods if any faults have been pointed out before the purchase was made, for instance a button missing on a blouse.

Although there are many genuine bargains to be had consumers should still exercise caution. Many so called discounts or deals may not be quite as generous as they first appear. As is always the case if you want to get the best deal it pays to shop around.

Many of the discounts may be around for some time so there is no need to buy in haste. Remember to check any additional costs such as delivery charges and don’t be pressurised into buying things that you neither want nor need, such as extended warranties.

Councillor Graham Clarke, Chairman of the West Yorkshire "Trading Standards Committee," said "It is important that West Yorkshire consumers are aware of their rights before contemplating entering into a dispute with a trader. If traders or consumers are unsure of their rights they should contact one of our experienced advisors on the Consumer Helpline on 01133 848 848, between 9.30am and 6.30pm Monday to Friday and between 9.00am and 5.00pm on Saturday."


For further information contact:-

David Lodge, Principal Trading Standards Officer 0113 289 8243

Paul Cooper, Divisional Manager 0113 289 8240

Graham Hebblethwaite, Divisional Manager/ General Media Contact 0113 289 8218