Issued By West Yorkshire Trading Standards Service

“Motor Trade Partnership" IS ON THE ROAD

It has been a over a year since the launch of the West Yorkshire Trading Standards Service newest initiative the, “Motor Trade Partnership” but a large number of consumers are still unaware of the scheme and the benefits it holds for them.

Customer satisfaction is at the forefront of the initiative and each member agrees to be bound by the terms and conditions of the Partnership and treat consumers in a fair and honest fashion, they also are compelled to comply with the spirit and letter of the law.

The Partnership has already seen a dramatic 60% decrease in complaints against members, and where an issue does arise it is dealt with quickly and with minimum distress to the consumer.

There is however a desperate need to educate the consumers on how to make an informed purchase, knowing what questions to ask and what to look for.  The Service is committed to ensuring that consumers get the best deal and therefore are holding road shows at the following venues.

Kirkgate Centre

Bradford                                              Saturday 19^th October 2002

Whiterose Centre

Leeds                                                   Monday 21^st  October 2002

Headrow Centre

Leeds City Centre                                Friday 25^th October 2002

Castleford Freeport

Outlet Village                                       Saturday 26^th October 2002

Advisors will be available on these days to advice the public on the benefits of the Partnership, but also to give advice on motor related complaints.

If you are unable to attend on any of the days, help and assistance can be obtained by ringing the Services “Consumer Helpline” on 0113 3848 848.  A full list of Motor Trade Partnership members can be found on www.wyjs.org.uk 

For further information please contact:

Mrs Angela France       Motor Trade Partnership Liaison Officer   0113 2530241

Mr Paul Smith              Principal Officer     0113 289 8219