Issued By West Yorkshire Trading Standards Service

HELPLINE ANSWERS ITS 100,000^th QUERY

The end of March marks the completion of the initial 18 months service by the West Yorkshire Consumer Helpline, during which time it has answered over 100,000 queries received from local businesses and consumers.  The Helpline was launched to provide greater accessibility to advice and assistance and was one of three pilot schemes around the country. 

The West Yorkshire Helpline provides advice and assistance to consumers with problems – aiming to get these resolved in a practical and cost effective way.  The Helpline also acts as a gateway to the West Yorkshire Trading Standards Service, which can offer legal or technical advice on consumer legislation, product safety, food law, credit and a vast range of other related areas that can affect the running of a company.  Recently introduced extended opening hours provide easier access for those wishing to use the service.

The Helpline deals with issues ranging from the straightforward clarification of a point of law to complex credit and debt problems. It can also answer queries on issues concerning homeworking schemes and prize draws, on agreements and cancellation rights.  There is no need to be in the dark when a consumer advice service is only a phone call away.

As a result of its continued success, the Consumer Helpline project has become an invaluable asset to the consumers, businesses and local councils within the West Yorkshire region.  In light of this, further funding has been secured and the pilot has been extended until at least September 2002.

Advice from the Helpline is free and impartial and lines are open between 8.30am and 6.30pm Monday to Friday and between 9am and 1pm on Saturdays.

Martin Wood, West Yorkshire’s Chief Trading Standards Officer said, “The Helpline has ensured that West Yorkshire consumers are provided with appropriate advice to empower them to deal with problems.  It further assists in supporting complex cases and is promoting a level playing field for businesses and consumers alike.”

Councillor Graham Clarke added, “The Helpline is staffed by highly qualified professional individuals who are committed to assisting the consumers and traders of West Yorkshire.  We would urge any individual who wishes to obtain advice to contact the Helpline on 0113 3848 848, online at www.adviceline.org.uk or by minicom 0113 2892265.

For further information

Graham Hebblethwaite Divisional Manager/ General Media Contact 0113 289 8218

Paul Smith, Consumer Helpline Officer Tel: 0113 289 8219