Issued By
North Yorkshire
County Council


TRADING STANDARDS officers in North Yorkshire have welcomed new rights for shoppers when buying goods.

The new rights, which strengthen the existing Sale of Goods Act, mean that:

· During the first six months any fault that arises will be presumed to have existed at the time of delivery. It will be up to the retailer to prove otherwise if he disputes the claim by the consumer.

· Any guarantees offered by the manufacturer or retailer are now legally binding. They must be written in plain language with clear details of how to make a claim. Any shopper can ask for a copy of the guarantee to inspect before purchasing the goods.

· Shoppers have the right to request a repair or replacement if the goods are faulty. Although this has often been given as a remedy in the UK, this is the first time that these rights have been given legal backing.

Councillor John Dennis, executive member with responsibility for trading standards at North Yorkshire County Council, said: “We welcome the strengthening of the Sale of Goods Act which gives consumers remedies that they expected were already enshrined as part of the law. We would welcome enquiries from consumers or traders on the likely effects of the new legislation."

Retailers and consumers can find details of the new law on and search on 'Sale of Consumer Goods Directive' or contact North Yorkshire Trading Standards on 01609-780780.


Contact: Richard Flinton on 01609-766400

Executive member: Councillor John Dennis (Con) 01609-883349

Group spokespeople: Councillor Mrs Caroline Seymour (Lib-Dem) 01642-710382; Councillor Steve Shaw-Wright (Lab) 01757-708849